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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | eneral / Operations Management |
EmploymentType | Full-time |
The TRON team is an initiative which remotely handles exceptions in the Amazon Robotic Fulfillment Centers in North America. The TRON system is a technology which enables the human supervisory control of automated tasks. In the TRON system, a remote associate provides supervisory control when automated tasks fail for any reason. This allows us to avoid falling into the 90/10 trap where a task can be 90% automated but requires 90% of the time for the last 10% of functionality. Our strategy is to employ a human-as-sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability.The TRON team is looking for an Operation Manager. You will be responsible for providing the overall management for a team of 220-250 employees and direct leadership to the operations team, overseeing and developing employee performance and process improvement activities.The job holder will be responsible for building and adhering to maintaining SOP s, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators.You will be working in a fast-paced environment where every day brings unique new challenges and new opportunities. You should have excellent business and communication skills and be able to work with senior management globally, site peers and NA/EU wide business stakeholders .This position will involve regular communication and engagement with Fulfillment centers senior management, Technology team Managers,TPMs and Senior leadership. Cross-team coordination, project management and executive level presentation skills will be key to success.Responsibilities include:
Keyskills :
managementcommunicationoperationssigmainvestigationsalessopblackdevelopmentsixskillscustomerservicebeltprogramprojectleadershipbusiness