NOC Engineer/Monitoring Engineer/Systems Operations Engineer

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and Technology Job DetailsDescription:As a BT Site Reliability Associate Engineer, you will be the cornerstone of our efforts to ensure Salesforce s success by seamlessly executing our incident response operation. Additionally, you ll help maintain the high availability and performance of our BT Services to scale with the company s fast growth. The BT Site Reliability Associate Engineer is one who has a strong technical knowledge of enterprise IT infrastructure and deep experience leading internal rapid response to complex incidents.The role is part of our 24/7 global operations team, and you will be part of a shift rotation with other engineers in the region. The position is a day shift only, and weekend coverage might be required. The BT Site Reliability team is split across three global locations to provide follow-the-sun coverage and to minimize the requirement for engineers to work outside of business hours.Responsibilities:

• Minimize downtime by playing a critical role in Incident management process as an Incident Commander
• Drive improvements to our incident and operating playbooks with better processes and resources.
• Control and coordinate IT Infrastructure changes performed simultaneously by multiple engineers
• Manage and maintain monitoring of corporate IT infrastructure (servers, storage, applications, network)
• Closely partnering and collaborating with stakeholders, internal teams, and vendors to maintain business continuity
• Troubleshoot and perform systems, storage and network analysis for usage monitoring and capacity trending to ensure service quality
• Actively participate in BT Site Reliability team discussions and express your ideas openly
• Help onboard and ramp up new members of the team
• Deliver on project milestone commitments and deadlines that are often set by your managers and senior members of the team
• Automate repetitive manual tasks and processes
• Manage tickets related to incidents, system(s) diagnostics/troubleshooting and network/system upgrades
• Incident Commanders occasionally available on-call as Duty Manager to lead high severity incidents

Required Experience:

• 3 - 5 years of experience in a 24x7 high availability environment managing incident and change management, including Systems, Networks, and Monitoring
• B.E./B.Tech./MCA or BS/MS in Computer Science or equivalent experience
• Ability to lead high severity incidents by establishing impact, evaluate resolution scenarios, make decisions based on inputs from Subject Matter Experts, and formulate impact on both technical and business language
• Strong written and verbal skills to communicate complex technical information effectively to the business and leadership
• Outstanding ability to problem-solve, influence others, and manage relationships
• Experience and understanding of ITIL framework, specifically Incident and Change Management
• Experience with using and managing the monitoring of IT Infrastructure and Applications
• Solid knowledge of the concepts of cloud computing, like AWS, and its core services
• Excellent network switch and route troubleshooting background
• Experience with high-performance, high-availability wired and wireless networks
• Ability to quickly diagnose problems on Hosted and Cloud-based Windows and Linux OS servers with common tools (log files or application errors)
• Experience with Microsoft AD tools (DNS, DHCP etc)
• Exposure to virtualization technologies, like VMware; experience troubleshooting using VMware vCenter

Desirable Skills

• 5 years of experience in a 24x7 high availability environment managing incident and change management, including Systems, Networks, and Monitoring
• Any of the following industry certifications: ITIL, RHCE, CCNA, CCNP, MCSA
• Familiarity with a scripting language: Python, Perl, Bash, Ruby, JS
• Use of data center automation tools such as Puppet, Chef
• Familiarity with Excel or Google Sheets
• Data and trend analysis.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all.,

Keyskills :
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