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Multimedia Service Desk Analyst

2.00 to 3.00 Years   Hyderabad   30 Mar, 2019
JPMorgan
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
Industryanking / Financial Services
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You ll work in a stable, resilient and secure operating environment where you and the products you deliver will thrive.The Multimedia Service Desk Analyst responsibilities include providing White Glove service via remote/phone technical support for JPMC multimedia endpoints in our service lines: Telepresence, Audio Conferencing, Video Streaming (Qumu), Digital Signage, Audio Visual, IPTV (Vbrick, Encoded Media), resolving client Jabber account problems, partnering with internal JPMC support groups to resolve issues, processing RMA equipment, Operations Turnover, End User Requests.This role requires a wide variety of strengths and capabilities, including:

    • Bachelor s degree or equivalent experience
    • Excellent customer service skills
    • 2+ years in a service desk providing technical support
    • Call center/help desk management experience a plus
    • ITIL framework experience and application of best practices in a professional environment
    • Experience with Incident/Problem Management systems and processes
    • Familiarity with several of the following Multimedia products:
      • Telepresence
        • Cisco Spark, DX, EX, MX, SX, C Series, CTS end points and Cisco Jabber application
        • Cisco VCS / Expressway Systems
        • Cisco Conductor and Cisco Telepresence Servers (8710 Bridges)
        • Cisco TMS
        • Cisco Unified Call Manager
        • Understanding of commonly used video communication standards/protocols: SIP, H.323
      • Integrated AV Components
        • Creston Digital Media Platform, Pro Series Controllers and Surfaces
        • Polycom Sound Structure
        • Flat Panel and Projection display devices
        • Digital Audio/Video Standards and associated connection/wire types
      • Digital Signage Solutions
        • Scala Applications and Hardware (or similar)
      • Video Streaming and VOD Solutions
        • Qumu Products (or similar)
        • Web Streaming delivery protocols
        • Audio and Video encoding technology
      • IPTV / Cable Digital Distribution Solutions
,

Keyskills :
ms officejava machine learningdesign

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