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Manager, Trust and Safety Shopping

2.00 to 5.00 Years   Hyderabad   27 Dec, 2019
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDGeneral / Other Software
EmploymentTypeFull-time

Job Description

Qualifications

Minimum qualifications:

  • Bachelors degree in Engineering or Technology or equivalent practical experience.
  • Experience working in leadership and people management capacity.
  • Ability to travel.

Preferred qualifications:

  • MBA or Masters degree in Technology.
  • Experience in online abuse prevention and resolution
  • Experience with E-commerce or Electronic retailing.
  • Product management experience.
About the job

Trust Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, youre a big-picture thinker and strategic team-player with a passion for doing what s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Manager for Trust And Safety Shopping, youll lead a global team that promotes trust in Google and ensures user safety in Google Shopping. You are a leader who possesses the ability to work globally and cross-functionally with several internal stakeholders through relationship building, influence and communication. You will develop the strategy and vision for your team. You care deeply about both impact and people. Youll keep the team highly motivated and create impact by leveraging your analytical thinking and data-driven decisions. The role involves a decent amount of international travel and you should be willing to travel to meet your teams and your cross-functional partners.

At Google we work hard to earn our users trust every day. Trust Safety is Google s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities
  • Manage, mentor and lead senior analysts to increase the quality of user experience of our end users who interact with Google Shopping products. Play a key global role in developing the strategy for specific workflows.
  • Unpack strategies into projects and deliverables for the team. Help the team to achieve its goals.
  • Understand issues, trends and perspectives that may influence enforcement and operations.
  • Identify problems and issues and create programs and processes to solve them proactively.
  • Suggest innovative approaches to solve issues at scale and is able to lead the team to use technological solutions to build efficiencies in operations.
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Keyskills :
userexperience problemsolving googleproducts abuseprevention programmanagers peoplemanagement productmanagement knowledgediscovery internationaltravel relationshipbuilding technologicalsolutions risk care maps fraud trust gmail search st

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