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Lead Telecaller S&O

1.00 to 3.00 Years   Hyderabad   14 Dec, 2019
Bundl Technologies Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryConsumer Durables / Electronics
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

experiences. Want to be a part of this journey. Join us Team Description The operations team at Swiggy is responsible for delivering great customer experience through best - in - class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have Indias largest delivery fleet and we are heavily focused on ensuring agreat DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job. Central Operations strategy: Leads strategic thinking on operations through thinking about new products and setting up new processes. This team works closely with product team on solutioning and with city operations teams on execution City Operations teams: Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&L. The city teams also work with central operations team on rolling out new products and processes to drive ops excellence and build sustainable operations Roles & Responsibilties

  • This position is responsible for overall managing the sourcing, onboarding, and training team for Swiggy. The candidate would be responsible for hiring of Delivery Executives, manage & train a team of telecaller . Maintain SOP and end to end solutioning on lean and effective ways in meeting the business metrics. The position is a middle - management role within the operations team. The role would require the candidate to perform the following tasks:
  • Responsible for deciding on the staffing and training requirements for all the areas under your purview.
  • Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
  • Responsible for managing the team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team.
Desire Candidates
  • Preferred background from BPO/ KPO - (Credit card sales/ Telecom sales)
  • Experience, at least 2 Years
  • Should have handled at least 15 to 25 team members
  • Exposure to target driven environment
  • Should be excellent to data analysis.
  • Should be excellent in MS Excel.
At Swiggy, we never stop searching for innovative ways to put our consumers first, provide opportunities for our partners and employees alike, and nurture our business. Our journey towards becoming India s leading food ordering and delivery platform is not short of a roller - coaster ride. All this way made possible because of our unwavering belief in our core values, from which we built Swiggy s culture, brand and behavior. Swiggy is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come be a part of the exciting journey with us as we grow ,

Keyskills :
bpo operations managementcustomer experience management data analysistelecom sales bpo operationscareer planning information flow

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