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ITAM Specialist

4.00 to 7.00 Years   Hyderabad   28 Apr, 2020
ServiceNow
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Role

You will be working on building and enhancing the content services, an integral part of our ITAM product that enables our customers to manager all IT assets and provides compliance position .

What you get to do in this role:

  • Build Content to help in content normalization service
  • Research on various Hardware Vendors , products , model s and related content from the industry towards creating the required content library for our ITAM normalization
  • Mentor and lead a team of data analysts in researching of market information for various IT Hardware such as Servers, Workstations, Network, Storage devices etc. in the public domain, and normalize them into our content databases
  • Work with product management and engineering to design and implement the content service modules
  • Design and build, manual and automated systems to keep the content data up- to- date where required
  • Perform peer- review of content for quality assurance
  • Provide technical solutions for various challenges of managing content data, including development of tools & minor applications
  • Design and implement, processes and controls, to maintain and publish new content
  • Create and Manage Technical Lab for proactive content management
  • Create and maintain project and knowledgebase related documentation
  • Support customer issue resolutions including interaction with customers and/or other internal teams where necessary
  • Provide trainings to other members of the team in your areas of expertise
  • Provide your inputs to Infrastructure team on various automation and infrastructure opportunities
  • Interact with major publishers via various channels towards understanding their licensing models, product releases etc.

In order to be successful in this role, we need someone who has:

  • 4 to 7 years of experience in IT Asset Management (Hardware and/or Software)
  • Working knowledge of CMDB & ITAM tools like ServiceNow, Freshservice , Combodo - ITOP, BDNA, SNOW, FlexNet , SCCM, etc.
  • Knowledge of various Hardware CI classes and Vendors like Cisco, Dell, HP, Lenovo etc.
  • Good understanding of various CI classes and sub- classes and technologies like ESX, NetScaler, IronPort, Exadata etc .
  • Implementation of CMDB stand- up projects is a big plus .
  • Knowledge of scripting to gather information using tools like SCCM is a big plus
  • Experience in driving projects independently
  • Strong communication and inter- personnel skills
  • Should have an eye for the details
  • Content related: Any experience working in a Data Content based project is a big plus
  • Should have passion for researching and providing solutions for various challenges
,

Keyskills :
it asset managementit hardware storage devicesasset management content servicesquality assurance product managementcontent manag

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