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International Customer Support

1.00 to 6.00 Years   Hyderabad   30 Aug, 2024
Tech Mahindra Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Tech Mahindra Ltd Hiring for International Voice ProcessContact Person - PriyaEmail- hidden_emailWork Location- Tech Mahindra (Both Way Cab facility)Address: Special Economic Zone, Tower - I, Plot No. 22 to, 34, Tech Mahindra SEZ Rd, Jubilee Enclave, Madhapur, Telangana 500081Role & responsibilitiesResolving billing issues using query solving techniques and providing clear and concise information. wering questions about billing or services.Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.Listen actively to customer needs, concerns, and feedback, and respond appropriately.Accurately document customer interactions and update records in the CRM system.Collaborate with team members and other departments to resolve complex issues.Required profileMin 8 months international Voice experienceIn Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)Experience resolving customer issues in billing,Demonstrated communication skills.The clarity in thought process (Able to articulate his/ her thought)Ability to handle tough situations with customers.Strong ability to multitask and take fast decisions independently.Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).Customer Centric & Logical Thinking & Need to be Enough SpontaneousEnsure Timely & Professional Responses to all Queries.Perks and benefitsCab Facility both ways [ Pick up and drop within Transport radius]Immense Growth OpportunitiesLoyalty bonus upto 20KInterview Rounds: 1st Level - Operations 2nd Level - Versant [ Need to score 60 ]

Keyskills :
communicationinternational bpo

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