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Immediately looking For Senior Manager-Customer Service Delivery

5.00 to 7.00 Years   Hyderabad   08 Dec, 2022
RDP Workstations Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryManufacturing
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Job descriptionA service delivery manager plays a vital role in boosting the customer experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. A service delivery manager needs to perform a variety of tasks including monitoring internal process and improvising it, tracking KPIs, leading a team to solve customer problems, and drive client satisfaction.Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdp.in/jobs/detail/senior-support-delivery-manager-369Roles and Responsibilities1. Leading the service delivery team, managing conflict, and ensuring that the processes and tasks are carried out efficiently.2. Monitoring and managing Helpdesk and Desktop Support processes are on track for the consistent delivery of a high level of client service.3. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.4. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.5. Analyzing third-party as well as internal processes and creating strategies for service delivery optimization.6. Supervising desktop support engineers to facilitate continual improvements in service delivery environment.7. Assessing customer feedback and using your creativity to establish, improve, and refine services.8. Providing accurate and regular reports to the management on performance of the customer service delivery.9. Customer Incident Management for major service incidents.10. Understand and follow the Customer Satisfaction (CSAT), Customer Effort Score (CES) & Net Promoter Score (NPS) methodology.Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdp.in/jobs/detail/senior-support-delivery-manager-369Desired Candidate Profile1. Masters /Bachelors degree with ITIL certification.2. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.3. Experience in working with technical support environment.4. Should have working knowledge on the Ticketing Tool System.5. Proven expertise in people management and leadership.6. Capacity to train and guide team members.7. Ability to manage and prioritize tasks efficiently.8. Excellent verbal and written communication skills.9. Strong organizational skills.10. Immediate Joiner is preferred.Special Note: Job Application will be considered ONLY if applied through the below Link:https://rdp.in/jobs/detail/senior-support-delivery-manager-369Perks and Benefits1.Salary - Best in the Industry.2.Incentive - Best in the Industry.3.Medical Policy for the Candidate Family.4.Career Growth.

Keyskills :
people managementcustomer service deliveryservice improvement planscsatcustomer service managementsla managementteam handling

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