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Exclusive walk in drive for Freshers & Experience at Conneqt

0.00 to 2.00 Years   Hyderabad   15 Aug, 2020
Conneqt Business Solutions Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

Job Summary:Tata Sky Inbound Process / Handling Inbound & Outbound calls & Resolving queries.Broad Responsibilities/ Major Deliverables:To Answer queries/resolve problems of customers through Inbound & Outbound calls and if required up sell/ cross sell.

  • Attend inbound calls of customers with regards to give or take information. Ability to up sell/ cross sell. Ability to understand what makes the customer tick. Implement all feedback given by Supervisors. Questions team leader or manager to obtain full understanding of what information is being requested. Provide correct and quality information to customers on every call, promote good listening and English grammar skills. Manage length of calls.
Key KPI to be delivered by the role: Service levels and quality of resolution provided for service requests processed. Nil Repeat requests (Calls/SMS/Emails etc.)Functional competencies:Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.- Good typing skills (Quality & Speed) - Good communication skills Ability to handle telephonic conversations Good spoken English/Hindi &Telugu, - Good Listening skills - Good comprehensionRole based competencies:-- Customer Focus - Speed and quality of resolution - Good inter-personal skills. Mange relationships with external and internal customers. - Ability to perform under stress - Good problem solving skills - Continuous learning ability----------------------------------------------------------------------------------------------------------------------------------PERSON SPECIFICATION: Qualifications: 10+2 or Any Graduate.Experience: 0 to 6 months experience required (Preferably Call Center).Age: 18 years onwardAptitude: 50 Bits Aptitude Test / Passage WritingKey Competencies: Good communication skills, have pleasing telephone etiquette, Customer focus, and willingness to learn,Gowra Trinity Building1st floor above first floorAbove passport officelane beside splendid towers BegumpetContact Number :- 040-66951055
  • Job Location: Begumpet
  • Start Date: 17-Aug-2020
  • End Date: 20-Aug-2020

Keyskills :
englishhinditelugugood communication skills

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