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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 2.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
Greetings for the day!We are looking for Customer Relationship Manager.General Description of the Job :The job involves1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call, chat or email2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs3. Understanding multiple products and processes4. Influencing customers to buy or retain product or service by following a prepared script to give product reference informationWorking Days :5 days in a weekWeek off :2 Days in a week rotationalShift Timing :Rotational Shift Start from 7 AMShift Timing :Female No Shift beyond 8.30PMEducation Requirements/ Skills:1. Any Graduate / MBA2. Typing speed of 30 to 40 wpm3. Candidates with relevant experience in domestic/international BPO are preferred.4. Strong interpersonal, problem-solving skills and verbal and written communication skills5. Strong computer knowledge and technical skillsIf interested, contact immediately at 7702095143 / 9000224990 for scheduling interview.Regards,Fatima - HR TeamSMI Staffing Services
Keyskills :
customer serviceproblem solving communication skillscustomer care crmdelivery customer service representativescustomer satisfact