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Complaint Investigation Specialist

2.00 to 3.00 Years   Hyderabad   30 May, 2022
Cyient Limited
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.Job DescriptionPosition summary / Job description:As a Complaint Investigation Specialist, you will be a valued team member of Global Quality Systems supporting Fortune 100 company with complaint handling activities. In this role you will process product complaints and investigate with site level procedures in alignment with applicable standards and regulations.Roles and Responsibilities:
    • Ensures accurate capture and entry of Complaint information
    • Owns Complaint handling process
    • Assesses Complaints (events) for reportability
    • Investigate to analyze root cause and resolution of identified complaints.
    • Collaborated with the Engineering, QE and support departments to complete complaint analysis and compile investigation results.
    • Analyzed complaint data monthly to identify new and systemic issues as necessary
    • Prepared responses to customers and field as necessary per process.
    • Follow-ups for additional information and product returns
    • Primary, single source customer contact
    • Responsible for gathering event registration information (as defined by SOP s) from customers
    • Responsible for contacting SME s, Team Lead as needed to obtain complaint closure
    • Drafting and reviewing technical documentation, Post market surveillance, complaint investigation,
    • It is not only limited to the above roles and responsibilities but must be willing to perform other tasks as required.
    • Proficient with computer and Microsoft Office
    • Excellent written, oral communication and interpersonal skills
    • ** Initial training will be provided to the right candidates.
    Minimum Experience:
    • 2-3 years of professional experience within the Post Market Surveillance/Complaint Handling/Complaint Investigations.
    Educational Qualification:
    • Bachelor of Engineering in Mechanical/ Biotech/Biomedical
    Skills & ExperienceCommunication Skliis, Microsoft Office, Supporting Technical DocumentationCyient is an Equal Opportunity Employer.Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.,

Keyskills :
product complaintsoral communicationpost market surveillancemicrosoft officetechnology solutionsquality systemsroot cause

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