Communication Specialist

Job Description

*Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: Why does this position exist and What is it expected to accomplish ) We are looking for an energetic, innovative and results-driven professional wearing multiple hats, to support our initiatives in driving organizational change through effective communications and learning efforts, as well as to unify and enliven the workplace, through constant interactions and activities for the Dept, hence improving the office efficiency and general morale. Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5) Three accountable areas - Communications, Learning and Office Management:

1. Communications - The individual will be responsible for communication efforts on behalf of the department. This includes activities such as executing events, creating and sending engaging email communications, newsletters, as well as planning for communications campaigns to create awareness on our department s goals and initiatives.

1. Learning - The individual will be responsible to roll out and operationalise learning programmes to support the department s goals and initiatives, improving adoption and utilisation of the changes implemented through the provision of essential knowledge and training to users.

1. Office Management - The individual will be responsible for organising and coordinating office administration and procedures, to ensure organisational effectiveness, efficiency and general department morale, such as staff engagement activities, celebrations etc.

Job Duties & responsibilities (List the principal duties. Use concise statements that provide a clear understanding of the level of responsibility, complexity, creativity and analysis performed in this position.) Communications:

• Assist the Comms Lead in planning and strategising marketing and communication plans for teams or projects
• Design, write and edit timely, engaging and original content for the department s internal channels including emails, intranet and website updates
• Maintain department SharePoint sites by building content rich pages and ensuring timely updates
• Support, plan and deliver a full range of events, such as town halls, thought-leadership briefings and conferences
• Coordinate with various teams within the department to ensure internal communications, media and marketing campaigns are fully aligned
• Liaise and manage vendors for collateral and development work
• Research and share new and emerging trends and technologies in our areas
• Maintain knowledge of all communications team procedures; stay informed and up-to-date on the activities and achievements of the team;
• Develop engaging and functional intranet sites, customise SharePoint solutions utilizing traditional web technologies (HTML, CSS, JQuery/JavaScript, .Net, XML), with the ability to rapidly prototype and deliver versatile and easy to manage sites in quick turnarounds would be a huge plus

Learning:

• Operationalise learning programmes, provide support in communication of the courses offered through course catalogue, follow up on course registration and confirmation, track attendance/completion, logistical support in organising training sessions, provide support to learners and gather feedback
• Track improvement actions from feedback and follow through till closure
• Produce regular reports on learning metric and achievements using standard MS Office tools, providing analysis of learning insights for decision making
• Perform other tasks and projects as and when necessary required to support business objectives and learning operations etc.

Office Management:

• Participate actively in the planning and execution of department events, such as staff engagement events and Townhalls
• Organise and schedule meetings with customers
• Perform other administrative duties as assigned

Required Experience (Indicate nature and extent of work experience including minimum number of years required.)

• Diploma or Bachelor degree in Information Technology / Computer Science / Communications / Marketing / Graphic design or equivalent
• Development experience with MS365 SharePoint and SharePoint Designer, HTML, CSS, JavaScript would be a plus
• Excellent written and verbal communication skills
• Must demonstrate strong critical thinking and problem-solving skills as well as the ability to communicate technical ideas and concepts to non-technical individuals.
• Command of visual design capabilities, including composition, layout information hierarchy, typography and color.
• Creativity/ good judgement in order to deliver complex messages in simple ways
• Good working attitude with strong work ethics and commitment to meeting deadlines
• Proficiency with Adobe creative suite
• Well-organised, flexible and enjoy the administrative challenges of supporting an office of diverse people
• Excellent time management skills and ability to multi-task and prioritise work
• Committed to learn fast, adaptable and passionate to deliver quality work as a team
• Proficient in MS Office and IT applications (e.g. Word, Excel and PowerPoint, SharePoint)
• Ability to represent quantitative information in a visual form that facilitates effective decision making

,

Keyskills :
problem solvinggraphic designms office toolsbrandingsocial mediamarketingadobe creative suitems officetime managementactivationsvisual designsenior management