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Assistant Vice President - IRU (L 10)

5.00 to 6.00 Years   Hyderabad   24 Dec, 2020
Synchrony International
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Role Summary/Purpose: In this role, the Assistant Vice President for Inhouse Recovery is responsible for leading and managing a midsize inbound/outbound or manual outbound Recovery call center unit servicing one or more portfolios, including direct leadership of frontline portfolio control managers. Supervisory responsibilities and leadership of people are part of all work activities. Nature of impact through shared responsibility for volume, quality, and timeliness of end results. Area of impact is primarily on closely related work teams.Essential Responsibilities:

  • Lead and manage call center unit of approximately 100-150 associates and 8 exempts on inbound/outbound Recovery and manual outbound Recovery
  • Direct leadership of frontline Portfolio Control Team Managers.
  • Identify opportunities to leverage existing Recovery infrastructure, competencies and skill sets to maximize collections effectiveness while optimizing expenses and core collections performance.
  • Partner with appropriate resources in collections operations, outsourcing, strategy risk and other key stakeholders to ensure timely implementation of strategies and alignment with portfolio goals.
  • Analyze performance, including trends, results, collector metrics, strategies, performance problems and develop/implement action plans.
  • Provide regular progress and performance updates as necessary to VP Recovery and Collection & Recovery leadership team.
  • Develop Portfolio Control Team Managers and frontline associates on an individual and team basis.
  • Uses judgment based on the analysis of information.
Qualifications/Requirements:
  • Bachelor s degree in any discipline
  • Minimum of 8 years experience in a financial services collections, operations, or customer service setting
  • Minimum of 5 years supervisory or management experience in a call center.
  • Must be fully fluent in English
  • For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
  • Inform your Manager or HRM before applying for any role on Workday.
  • Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
  • Must not be any corrective action plan (First Formal/Final Formal, PIP)
  • Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
  • Last annual performance rating should at least be Strong Contributor/Critical Talent
  • 8 Level employees can apply
Desired Characteristics:
  • Experience in a financial services Recovery function.
  • Prior experience in leading people managers.
  • Ability to drive initiatives that will improve performance.
  • Excellent analytical and problem-solving skills.
  • Demonstrated superior project management skills.
  • Strong/demonstrated relationship building skills.
  • Excellent influencing, interpersonal and communication skills.
  • Ability to interact with an influence all levels of senior leadership.
  • Willingness to be flexible and open to change Global mindset.
  • Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application.
  • Strong English communication skills.
Grade/Level: 10Job Family Group:Collections,

Keyskills :
financeriskreportingbankingcomplianceproblem solvingcustomer servicecorrective actionproject managementfinancial servicesrelationship buildinghrmwordexcelmanualcall center

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