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Assistant Helpdesk Manager

5.00 to 8.00 Years   Hyderabad   25 Jun, 2021
Jones Lang LaSalle (JLL)
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

What this job involves:

  • Responsible for training, guiding and monitoring the team on day to day operations.
  • Handle customer complaints and constantly guide the team to work towards enhancing customer experience.
  • Framing SOPs and identifying the processes that need to be standardized.
  • Ensure adherence to SLA, identify areas of improvement and share inputs with respective FM team.
  • Work towards improving the customer satisfaction score and increasing the survey response.
  • Work closely with Analyst to develop comprehensive monthly dashboards and various Helpdesk reports
  • Able to prepare dashboards and presentations for reviews.
  • Closely track aging tickets and work with respective site managers for closure.
  • Responsible for preparing the training schedule for the team and ensure all required trainings and briefings are organized for the team.
  • Set-up benchmarks for Helpdesk, guide and monitor the team deliverables on meeting the criteria set.
  • Evaluate team performance and have quality checks in place.
Sounds like you :
  • Graduation and above with 5-8 yrs. experience.
  • Strong verbal and written communication skills.
  • Advanced knowledge of MS Office and Outlook.
  • Problem solving skills, Customer service & escalation
A relationship builder Customer oriented approach and adherence to SLAContinuous improvement in the following:- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.What you can expect from usYou ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Keep your ambitions in sight and imagine where JLL can take you.Apply today!Required Skills:Customer Satisfaction, Customer Service, Oral Communications, People Management, Problem Solving, Written CommunicationOptional Skills:JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Requesam.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.,

Keyskills :
coachingslaapplication softwareatmbusiness processequal employment opportunityms officeproblem solvingcustomer serviceteam performancepeople managementselection processaffirmative actionprocess improvementcustomer complaintsclient satisfact

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