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Job Location | Hyderabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Sales / BD,General / Other Software |
EmploymentType | Full-time |
Key Result Areas1.) Aggregate wise issue resolution2.) End to End Aggregate wise service literature development3.) Creation of Problem Bank4.) Update the system with relevant supporting resources5.) Training to ASK experts frequentlykey responsibility activities:1.) Percentage closure of tickets at ASK level 2.) Tracking of issues escalated at CCM level 3.)Literature development - DIY/SOPs/etc 4.) MIS & Escalation management 5.) System support - issue handling (through IT platform)6.) Technical Guidance to ASK experts on Phone, Video Call7. ) Troubleshooting of every queries recieved8.) Updation of Problem Bank 9.) Knowledge sharing with Team members 10.) Field Visit for critical issuesKey Skills:1.) Good Communication skills ( English , Hindi, telugu) 2.) Tractor Driving skills3.) Product Knowledge (Technical Know How)- Hand on Experience is must 4.) Problem Solving Approach and Analytical5.) Must be Tech Savvy & knowledge of CRM and analytical tools like PowerBI6.) Must be having product Knowledge of Farm Machinery Work Ex: Preferrably internal Mahindra people with 15+ yrs. of relevant experience in Tractor / Automobile industry (atleast at L7M)Quali: BE (Mech / Automobile/ Agri ) Industry Preferred: Tractor Industry ,
Keyskills :
system supportproblem solvingknowledge sharingproduct knowledgecommunication skillsescalation managementmisccmhindivideovisitenglishtractorclosuretrainingmachinerymanagementautomobileagri