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Application Support - Associate

5.00 to 0.00 Years   Hyderabad   10 Nov, 2021
JPMorgan
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Primary Responsibilities:

  • Perform root cause analysis (RCA) on major impacting incidents, as well as standard incidents with potential for impact, ensuring root cause and tactical/strategic actions are identified
  • Coordinate, convene and facilitate major problem review meetings across Asia Pacific region, and other regions where needed
  • Proactive analysis Define problem areas (aka chronics) and develop strategic efforts across all levels of priority/severity. Apply RCA lessons learned across the technology environment
  • Partner with business resources and develop actions to eliminate recurrence on business owned incidents
  • Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently
  • Ensure the problem records are accurate and progress through the Problem Management process in a timely and prioritized fashion
  • Manage and maintain information in the ServiceNow tool
Required Qualifications/Skills:
  • Minimum of 5 years in a technology based role (if from a non IT role, stakeholder management experience is a MUST Should have been a people manager atleast)
  • Previous Problem Management experience or ITIL Certified (Desired but not mandatory)
  • Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, developers, and architects
  • Ability to build strong relationships with firmwide colleagues through blameless dialog, and focus people in the right direction
  • Perseverance and ability to work in a fast-paced, constantly-evolving team environment
  • Ability to navigate complexity and create collaborative, cross-functional solutions
  • Strong communication, presentation, and relationship management skills
  • Strong analytical skills and technical aptitude. Organized and detail-oriented
  • Able to translate complex issues in an understandable, organized way
  • Experience using Service Management tools; ServiceNow preferred
  • Proficient in MS Office suite
  • Team oriented with a positive team player attitude
,

Keyskills :
root cause analysissubject matter expertsbuild strong relationshipsms officeroot causeitil certifiedanalytical skillsservice managementproblem management

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