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Analyst IISys Admin & Support

4.00 to 9.00 Years   Hyderabad   31 Mar, 2020
BA Continuum India Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

The Exec Support Role will be responsible to provide the Tech support to the Senior Executives of the bank in a timely and professional manner and stands as a first line of resolution .This also includes VIP servicing , support for management events and Line of Business Executive Visits to GBS

Responsibilities

  • Primary responsibility of providing Tech support to the Senior Level Executives
  • Responsible for executive support and escalation
  • Act as the single point of contact for Senior Level Executives
  • Be actively available during all the Senior Level Executive visits
  • Alert and quick in responding to Exec s queries
  • Ensure all Exec setups are made available well in advance
  • Provide solutions to improve Exec supports
  • Should be able to create an Exec support plan provide the support in case of multi Execs visit
  • Responsible to coordinate with core Infrastructure team for seamless delivery and best practice sharing
  • Prepare weeklymonthly status reports and management presentations
  • Manage vendor and customer relationships associated with areas of responsibility
  • Responsible for Capacity planning, Asset governance and Inventory at site

Requirements

  • Strong understanding and working knowledge of Technology support components like End user support, Helpdesk, Networking, Server and Virtualization technologies
  • 4+ years of real time ecperience in managing or supporting in the IT industry with relevant certifications and degrees
  • Must possess a strong ability to multitask simultaneous management and team escalations.
  • Collaborative approach and ability to work well with others
  • Manage vendor and customer relationships associated with area of responsibility
  • Manage the VDI setup and systems for availability, patches and service offerings
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Be a Tech expert wherever required in order to resolve issues as quickly as possible
  • Provide technology expertise and thought leadership with an emphasis on desktop VDI technologies (Windows Operating System, Baseline productivity software, Security configurations, Backend infra to manage the desktop deployment, software packaging deployment), and operational excellence
  • Demonstrated ability to identify and drive operational and process improvements
  • Strong presentation skills are required, as this position will closely interact with the Clients, customers, and various levels of management.
  • Should adhere to compliance
  • Strong verbal and written communication skills are required
  • Proven track record of successful people and vendor management
  • Excellent leadership and mentoring abilities.

    • Education

    • BE BCOM

      • Certification

      • ITIL and MCSE certification is added value

        • Experience Range

        • 4 - 6 years : Minimum 4+ years of experience of supporting senior Leadership support

          • Mandatory skills

          • Strong verbal and written communication skills required
          • Should be physically presentable
          • Problem solving strengths ability to deal effectively with problems or questions posed by our Execs
          • Ability to coordinate and execute multiple tasks within a fast paced environment
          • Strong organizational and time management skills required
          • Must be a self-starter and able to work with a minimum of supervision
          • Technical expert who is well versed with Mac Devices Laptops Desktops Mobile HVD s
          • Previous experience on exec support

            • Desired skills

            • ITIL or MCSE certification
            • Knowledge on digital signage s and telepresence
            • Remote support assistance
            • Knowledge about MPS printers troubleshooting
              • ,

              Keyskills :
              business requirementsplsql sqlproject development sqlend user support user supportremote support

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