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Urgent Opening-key Accounts Manager-(fulfilment/warehousing-logistics

5.00 to 10.00 Years   Gurugram   15 Aug, 2020
Ecom Express
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

JD:Primary focus on Revenue Growth from the handled portfolio.Effective management of team including backend and sales support consisting of AM/ Executive levels.Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year.

  • Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for Ecom express & the Customer.
Identifying new business opportunities, Up Selling / Cross Selling.
  • Initiates & leads the design and development of tailored solutions that supports unique customer requirements.
Starting and monitoring new Projects.Driving Performance and Service Levels.
  • Builds & maintains an appropriate network of key contacts within each Customers business who can facilitate decision making & actions needed to achieve the required results.
Full engagement in monthly and weekly reviews.Handling customer escalations - preparing RCA and providing the solution.Driving the backend activities ( as allocated )
  • Engagement in Reconciliation / Payments / DSO.
  • Working towards minimizing the debits.
Billing and payment collection.Act as a key point of contact for all the customers in the cluster.Responsible for the teams performance in terms of service and revenue growth.Uses diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identifies potential opportunities or risks for Ecom Express. As appropriate, translates these into specific information/actions for the customer or recommendations for management review.
  • Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats etc.
Closely work with cross functional departments for macro and mirco issues affecting customer satisfaction.Required Candidate profile5-7 Years in Client Servicing/ Customer Facing function of a reputed logisticsPreferredSkills, experience & knowledge of modern business methods and controls in logistics industry.Experience in managing customer experienceTeam ManagementGraduate Degree in any DisciplineGood knowledge of logistics / E- commerce industry and operational processes and systems.Proven ability in business development and customer serviceMS Excel/ MS PPTProven ability in team management,

Keyskills :
salesmarketingbusiness developmentaccountscustomer relationsnew business opportunitiesnew businesssales supportemerging trendscustomer retentiondriving performance

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