Sharepoint Admin

Job Description

Job Description Requirements, role and responsibilities3.4.1 SharePoint Administration Job Description Requirements 5 + years SharePoint support and troubleshooting at an enterprise level, with design and project management experience 5 + years customer service in the area of technology support Strong SQL server administration, including backup and restoration Practical experience on InfoPath and SharePoint Designer workflow Highly analytic and detail oriented with the ability to communicate technical language to a variety of audiences High Level of communication and interpersonal skills and ability to understand technical issues and clearly articulate solutions to clients Time management skills Strong communication skills, both written and verbal fluent in the languages required Ability to work in a team environment as well as independently Exposure to all stages of service development Understanding of ITIL and ITSM tools such as Remedy Ability to quickly comprehend system architecture Ability to analyse problems and quickly identify solutions Roles and Responsibilities Service requests and Incident management, in accordance with customer SLAs Investigate and analyse incidents raised by clients Troubleshoot and resolve SharePoint issues Respond to Major Incidents promptly and with a sense of urgency Ensure all requests are closed off with timely communication to clients with resolution Develop a code or configuration change where required to support applications Responsible for on-going support, management and maintenance for SharePoint Customer centric prompt and effective action when dealing with client requests, questions and concerns Daily maintenance checks Ensure high levels of system availability, capacity, reliability, data integrity, security and performance are maintained Proactively perform required system monitoring, alert/event response Proactively identify, analyse and resolve problems to optimise systems and minimise risk, document work-arounds and implement changes as and when required Provide capacity management plans and recommendations Support work Maintenance/upgrade of SharePoint and backend SQL environment Monitoring of systems Liaising with 3rd party vendors as and when required Carry out and/or participate in SharePoint and related infrastructure projects Timely and accurate documentation of work performed, to the stand required and sing the systems, processes and /or methods specified including system documentation and technical reports Compile Post Incident Review reports with comprehensive detail and in the time frame required Change requests As clients raise new requests for changes or addition of new features to an application, such changes need to be understood, documented and estimated for the project to be scoped appropriately Key Skills: Job Description Requirements, role and responsibilities3.4.1 SharePoint Administration Job Description Requirements 5 + years SharePoint support and troubleshooting at an enterprise level, with design and project management experience 5 + years customer service in the area of technology support Strong SQL server administration, including backup and restoration Practical experience on InfoPath and SharePoint Designer workflow Highly analytic and detail oriented with the ability to communicate technical language to a variety of audiences High Level of communication and interpersonal skills and ability to understand technical issues and clearly articulate solutions to clients Time management skills Strong communication skills, both written and verbal fluent in the languages required Ability to work in a team environment as well as independently Exposure to all stages of service development Understanding of ITIL and ITSM tools such as Remedy Ability to quickly comprehend system architecture Ability to analyse problems and quickly identify solutions Roles and Responsibilities Service requests and Incident management, in accordance with customer SLAs Investigate and analyse incidents raised by clients Troubleshoot and resolve SharePoint issues Respond to Major Incidents promptly and with a sense of urgency Ensure all requests are closed off with timely communication to clients with resolution Develop a code or configuration change where required to support applications Responsible for on-going support, management and maintenance for SharePoint Customer centric prompt and effective action when dealing with client requests, questions and concerns Daily maintenance checks Ensure high levels of system availability, capacity, reliability, data integrity, security and performance are maintained Proactively perform required system monitoring, alert/event response Proactively identify, analyse and resolve problems to optimise systems and minimise risk, document work-arounds and implement changes as and when required Provide capacity management plans and recommendations Support work Maintenance/upgrade of SharePoint and backend SQL environment Monitoring of systems Liaising with 3rd party vendors as and when required Carry out and/or participate in SharePoint and related infrastructure projects Timely and accurate documentation of work performed, to the stand required and sing the systems, processes and /or methods specified including system documentation and technical reports Compile Post Incident Review reports with comprehensive detail and in the time frame required Change requests As clients raise new requests for changes or addition of new features to an application, such changes need to be understood, documented and estimated for the project to be scoped appropriately,

Keyskills :
variety of audiencessql server administration sql serverdata integrity time managementcustomer service customer centricsystem mo