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Service Desk Management

3.00 to 4.00 Years   Gurugram   10 Jul, 2020
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Service Desk Management
  • Good To Have Skills :Service Management
  • Job Requirements :
      • Key Responsibilities : Standard JD format: Role: Service Desk Agent Level G Skill: Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat remote support Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process a
      • Technical Experience : Minimum Skill Requirement Must Have: Incident management and usage of ITSM Excellent communication skills, with neutral accent Excellent written communication skills with email etiquettes Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required
      • Professional Attributes : Support Type / Hours 1 Predominantly Voice Interaction support and also through email, chat remote support 2 24x7 Support, shifts based on roster This means role requires working in US / Night shifts and weekends and on national holidays 3 10 hours shift with 1 hour break split into 2 short brea
      • Educational Qualification : Educational Requirements Mandatory required:- Bachelor degree or 3 year diploma Good to Have:- Te
    • Additional Information : Updated due to 1000 character limit Technologist constantly upgrades his technical, process an
,

Keyskills :
itsmdesignchat24x7emailrunningbusinessdiagnoseinterpret

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