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Senior Manager ITS

7.00 to 10.00 Years   Gurugram   10 Feb, 2020
BA Continuum India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

AV Engineer will be responsible to manage multimedia operations (lead, set-up, maintenance and provide support) across all GBS locations. As part of the current and upcoming AV offerings, the team will provide a wide array of support for TPs, Console Rooms, Digital displays, Event Rooms, Collaboration spaces, Transport Displays, Room Schedulers etc. As most of the capability is in nascent stages, a dedicated AV lead is required at all four GBS locations to lead and provide support. Currently, the AV team has two FTEs overseeing the AV requirements for all four locations and are fully engaged with BAU work.

Responsibilities

  • Manage all multimedia operations including conferencetownhall event coordination, setup, stand-by first level troubleshooting. The resource will report to MultimediaService Manager
  • Co-ordinate, setup and provide support for all multimedia requests including presentation, videoaudio conference, webcast, VIP conference, streaming
  • Manage conferencing infrastructure to ensure conferences are conducted without issue.
  • Manage the operations to operate any AV bridges, gateways, gatekeepers, border controllers, etc.)
  • Supervise integration of AV systems
  • Train engineers, technicians, staff, and customers on selected equipment and procedures as well as maintain standard operating procedures (SOPs)
  • Provide in-house support to other departments and interface with the development engineers
  • Efficient in Incident management with trend analysis
  • Thorough knowledge of the practices, tools and terminology used in the repair and maintenance of audio-visual equipment
  • Conducts tests on audio visual equipment to determine operating efficiency.
  • Requisitions tools, supplies and equipment
  • Maintains workshop and inventory of parts
  • Maintains records and makes reports which include daily check lists, high level weekly reports, Inventory management
  • May use computer application software in the performance of the job.
  • Able to coordinate with local support to understand all activities like schedule, closure of all incident tickets, weeklymonthly team meetings
  • Able to generate weeklymonthly health report for senior management reviews
  • AV engineer shall be able to coordinate with all local support across location
  • Oversee AV systems installation by local vendors
  • Test and commission systems following upgrades
  • Work within a flexible team shift schedule
  • Maintain record of all as-built drawings, schematics and AV layouts
  • Coordination with AV system integrator for repair and service
  • End user training on operation of AV equipment

Mandatory Skills

  • Practical knowledge of video conferencing codec Cisco and bridging equipment or equivalent
  • Advance level Biamp and Extron Certified professional
  • Hands on experience on the following AV products: Cisco Telepresence Equipment s Control and Switching System - Crestron, Extron, Lightware. Programming- AMX, Crestron Audio System Shure, Beyerdynamic, Biamp, etc. Video Display and Videowall Samsung, Panasonic Projection Christie, Panasonic, Epson
  • AV engineer should be able to work with our internal tools which shall be used for regular activities, incident management (ITSM) and inventory management across locations

    • Desired Skills

    • IT CCNACisco Network Certification a plus
    • Working knowledge of MS Office Suite: Word, Excel, PowerPoint, Outlook, Windows OSLinux
    • AMX Crestron certified programming knowledge preferred
    • InfoComm CTS certification a plus
    • ITIL Knowledge

      • Education

      • BEB.TechDiploma in Electronics or computer science IT or Science graduate preferred

        • Experience Range Skills

        • Minimum 7 - 10 years of AV experience
        • Hands on experience with audiovisual equipment
        • Good communication and customer service skills
          • ,

          Keyskills :
          user trainingsales accountancyav systems audio visualsenior management financetrend analysis

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