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Process Developer - Policy Admin

2.00 to 5.00 Years   Gurugram   25 Oct, 2022
Genpact India Pvt Ltd
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Responsibilities
    • Ability to understand and comprehend English language so that pre-process and process training can be effectively imparted in the WFH environment
    • Candidates are responsible for analyzing complex documents pertaining to Life insurance- policy admin and do the decision making as per the training and documents
    • Ability to work on multiple legacy systems
    • Update policy details as requested by the advisor or policy owner, including but not limited to face amount, payment mode, and address.
    • Modify account information such as ownership, beneficiary, and collateral
    • Assignment, Provision of policy values and statements as requested by clients.
    • Delete, terminate, add coverages, and/or reinstate policies within agreed upon limits and provisions.
    • Analyzing the information received from different input sources and taking appropriate decision/action as per the defined guidelines
    • Candidates need to achieve daily production and accuracy targets
    • Transaction processing according to standard work & SOP
    • Prioritize transactions according to documented guidelines to meet SLA
    • Plans and organizes tasks and work responsibilities to achieve objectives
    • Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
    • Assist with/perform other team tasks as required.
    • Ability to accurately interpret and compile information from a variety of sources and systems
    • Ensure that turnaround time and quality of the work meets Company service standards
    • Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls
    • Manage own work in process and support team efforts to ensure that individual, team goals are met.
    Qualifications Minimum qualifications
    • Any graduate except B. Tech and Technical Graduation & Law
    • Excellent comprehension along with written and verbal communication skills
    Preferred qualifications
    • Relevant policy admin backend operations experience in Life Insurance
    • Should be willing to invest and learn the business level end to end process to drive business impact
    • Preferred-prior transitions/ knowledge transfer experience/engagement to enable smooth knowledge capture/ transfer
    • Effective presentation skills
    • Ability to independently interact with internal and external customers
    • Customer service focus
    • Basic Computer knowledge along with minimum typing speed of 25 words/minute
    • Insurance knowledge
    ,

Keyskills :
sapaccountsaccountingcustomer relationsbasistyping speedstandard worklife insurance

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