New post- Service Coordinator

Job Description

Service Coordinator At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we re working at the pace of change on diagnostic tools that address the world s biggest health challenges, driven by knowing that behind every test there is a patient waiting.Learn about the Danaher Business System which makes everything possible.
• The Service Coordinator is responsible for handling all service-related backend activities for Cepheid products. He/she will play a strong role in providing excellent service experience to our customer. The service coordinator shall contribute to growing department capabilities which may include assisting to build more scalable processes, supporting documentation and/or metrics needs, improving quality, etc.
This position is part of the Technical Service Coordination function within Customer Care group and will be located in GurugramIn this role, you will have the opportunity to:Job Responsibilities:
• Coordinating with customers for all service-related activities (Contracts renewal, Engineer visit, Spare parts transfer, Defective parts return)
• Dispatch Field Service Engineers for service calls as appropriate and actively communicate with the FSE to confirm all logistics to ensure proper recording and communications.
• Process RMA and outbound shipments for all service-related activities.
• Monitor and maintain customer technical support events to determine shipment activities.
• Responsible to maintain and update Equipment master data in ERP system
• Process purchase orders for billable service activities, which relate to service calls and preventative maintenance events.
• Manage service contract quotations, setup bill plans, review documentation and process invoices
Required Skills
• Bachelor s degree with 5+ years of experience OR
• Master s degree with 3+ years of experience
• Excellent customer service and problem-solving skills
• Proficient knowledge of SAP
• Outstanding skills in Microsoft Office, including Microsoft Excel and Microsoft Word
• Knowledge of CRM applications (Salesforce)
• Strong Understanding of Service Back end process -
• Ability to work under pressure and meet the given timelines
• Attend project meetings in other time zones
It would be a plus if you also possess previous experience in:
• Healthcare domain with customers in Hospitals, Labs, Govt. customers
• Managing customers in the neighboring/ other APAC countries
Cepheid, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com .When you join us, you ll also be joining Danaher s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
danaher business systemservice center operationscrmproblem solvingsalesmaster datamiscustomer service