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Microsoft Lync Server SW/Application Tech Support Practitioner

4.00 to 6.00 Years   Gurugram   11 Dec, 2020
Accenture
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Gurugram
  • Must Have Skills :Microsoft Lync Server
  • Good To Have Skills :Microsoft Exchange
  • Job Requirements :
      • Key Responsibilities : 1 Instant Communications over Microsoft Skype for Business Online/Microsoft Teams 2 Be a part of support team and troubleshoot complex issues on Microsoft Skype for Business and Microsoft Teams 3 Advanced troubleshooting skills with Microsoft debugging tools for MS Teams and Skype for Business online
      • Technical Experience : a Extensive knowledge of SFB online and Teams b Good level of knowledge on networking including firewalls, dmz, WAN technologies, LAN and VLAN c Adequate knowledge of Active Directory Services and Site Topologies d Extensive knowledge on Enterprise Voice deployments e Extensive knowledge on sizing and designing and architecting SFB Online and teams Deep level troubleshooting skills on complex issues with SFB systems
      • Professional Attributes : a Candidate should have very good communication skill and experience on handling multinational customer b Good learning and team mentoring attitude
      • Educational Qualification : BE or Equivalent
    • Additional Information : NA
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Keyskills :
team mentoringactive directoryenterprise voicedirectory servicescommunication skillsprofessional servicestechnology operationsinformation technologytroubleshooting skillsprofessional liabilitylanwandmz

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