Customer Support Voice Process

1.00 to 3.00 Years Gurugram 29 Aug, 2024

Job Location	Gurugram
Education	Not Mentioned
Salary	Rs 3.0 - 4.5 Lakh/Yr
Industry	IT Services & Consulting
Functional Area	Customer Service (International)
EmploymentType	Full-time

Job Description

Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
Excellent communication skills and immediate joinerCTC upto 4.8LPA
Night Shift
6 Months Experience.

Keyskills :
customer supportcustomer serviceinternational voice process

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