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Customer Support Manager

0.00 to 5.00 Years   Gurugram   06 Nov, 2023
Syed Suhail Hiring For Grand Square
Job LocationGurugram
EducationNot Mentioned
SalaryRs 2.0 - 9 Lakh/Yr
IndustryAdvertising / MR / PR / Events
Functional AreaCustomer Care ExecutiveCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    • Managing the customer support departments day-to-day functions.
    • Responding to escalated customer support issues.
    • Implementing customer support processes to enhance customer satisfaction.
    • Formulating and revising customer support policies and promote their implementation.
    • Informing the team of all new information related to products, procedures, and trends.
    • Assessing support statistics and preparing detailed reports on the findings.
    • Interviewing and hiring new employees.
    • Overseeing and evaluating the teams ongoing training efforts.
    • Delivering performance evaluations and following the disciplinary process according to company policy.
    • Managing the budget of the customer support department

Keyskills :
customer satisfactioncustomer servicecustomer carecustomer service operationscustomer relationshipcustomer service management

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