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Customer Service Representative

1.00 to 5.00 Years   Gurugram   27 Feb, 2024
Career Job Solution Hiring For Career Job Solution
Job LocationGurugram
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job DescriptionThe candidate will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction. The role involves effective communication, problem-solving, and a commitment to delivering a positive customer experience.Broader Role / ResponsibilitiesResponding to customer inquiries via phone, email, chat, or social mediaProviding clear and concise information to customers.Demonstrating excellent verbal and written communication skills.Identifying and resolving customer issues or concernsTroubleshooting product or service-related problems.Collaborating with other departments to find solutions.Educating customers on how to use products or services effectively.Offering guidance and advice on best practices.Escalating complex issues to higher levels of support or management.Ensuring timely resolution of escalated problems.Focusing on customer satisfaction and loyalty.Going the extra mile to exceed customer expectations.Escalating complex issues to higher levels of support or management.Ensuring timely resolution of escalated problems.Talent Acquisition TeamName of recruiterPratik BiswasContact no.-hidden_mobileCareer Job SolutionE-mail id- hidden_email

Keyskills :
customer caretelecallingbpocustomer service representativesoutbound

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