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Customer Care Executive

0.00 to 3.00 Years   Gurugram   24 Nov, 2023
Sharda IT Services
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    The ideal candidate should be highly soft spoken and ready to work in customer support. Customer Service Executives are required to answer incoming calls from customers for various reasons and make outbound calls to customer answer inquiries, resolve complaints and provide information.Role and Responsibilities Associate will be responsible for handling incoming and outbound calls from customers. Answer calls professionally to provide information about the product available. Keep records of customer interactions and recording details of inquiries, complaints, and comments, as well as actions taken in the CRM. Escalating the calls to level 2 if required. Associate must reply to those queries in a set format. Handle all the complaints of customers and pacify them. Responsible to take the feedbacks from the customer and share with the concern person/deptt. Taking follow-ups from management for the complaints and feedbackQualifications/OtherRequirements 1. Any Graduate/Preferably Commerce Graduate 2. 0 to 3 years of experience in Customer Service. 3. Should be fluent in English and HindiDesignation: Customer Care Executive Benefits: Provident fund (PF) Employee State Insurance Paid leaves / Leave encashment

Keyskills :
domesticprocessvoicesupportoutboundtelecallingservicecallingcentercustomercarecustomer care support

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