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Job Location | Gurugram |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Real Estate |
Functional Area | Sales / BDFinance / Accounts / Tax |
EmploymentType | Full-time |
Key Performance Areas Submit accurate & timely shift reports and attendance Ensuring cash collections are accurate & deposited the same with the appropriate authority To Recruit , train & build ground staff team at the site Maintain full ground staff strength as per the approved budget Responsible for all aspects related to revenue growth, site staff strength, training and development of staff at site, maintaining discipline and following approved SOP and MIS reporting to Operations , HR , and Accounts, High Voice of Customer (VOC) from the Client. Key ResponsibilitiesEnsuring Smooth Car Park Operations Track punctuality & regularity , manage discipline within the site car park team consisting of wardens, cashiers & supervisors Handle technical issues in case of any IT / other equipment problem, boomer problems. Track loss due to down time of equipment Count cash, store, lock and hand over cash at the end of ever shift Prepare shift summary statement indicating cash collected, number of cashiers present etc Adhere to Secure Park Compliance Code and SOP Implement work processes at the site with regular updations on ticketing processes Handle disciplinary issues as per Secure Parking guidelines, in case of serious issues report case to Operations manager and HR manager immediately Track individual warden , cashier, supervisor performance Conduct 3- 4 surprise audit checks in the booths and collect cash Client relationship Submit reports on car park volume etc to clients as per agreed terms / periods Manage site disputes and resolves minor customer issues independently Handle queries / issues from authorities such as labour inspectors, police ect For example, develop process for tracking time sheets in case of time based billed for development services, Sanction leave to ground staff in a way that the operations are affected to the minimal and the numbers required are not effected. Provide inputs on accurate attendance for the month to the HR Promote harmony and demonstrate performance orientation & fair play at work Team development & performance management Train, regularly give on the job coaching to wardens , cashiers on dress code, dress sense, cleanliness, greeting customers overall staff grooming. Also train them to improve work efficiency such as issuing tickets faster, organizing cash box in a way that change / cash can be paid back / collected quickly Be a guide and coach for wardens cashiers supervisors understand their concerns be their mentor Constantly communicate and be in touch with the booth and observe delivery of service both with a view to improve training & get (observed) customer feedback,
Keyskills :
winning others overcoaching mis reportingwork processes team developmentperformance management