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Ad Policing Manager

0.00 to 1.00 Years   Gurugram   27 Apr, 2019
Amazon
Job LocationGurugram
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • High on Stakeholder management.
  • Quick in analyzing large set of data and interpreting insights
  • Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition
  • Ensures employees growth & development, set priority, drive motivation & engagement for employees
  • Monitor real time service levels and schedule adherence
  • Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
  • Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required
  • Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members to improve performance and quality
  • Active participation in building the team & raising the bar in hiring process
  • Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
  • Work closely with the engineering teams to ensure that tools and systems are continuously enhance
  • Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
  • Should roll up sleeves and work with data at ease
  • Post Graduate degree in any discipline
  • 4 plus years experience with Seller/ Customer service required
  • Candidate shall be flexible to work in US timezone.
  • 24/7 availability, including willingness to work on weekends, and outside of the standard work day
  • Applicant needs to be in a direct People Management role at least for 6 months+
  • Prior experience in managing a team of at least 10
  • Significant email and online seller/customer service experience preferred
  • Demonstrated ability to build, develop , direct and manage a group
  • Ability to handle complex and ambiguous scenarios
  • Ability to organize , prioritize and schedule work assignments
  • Ability to effectively and efficiently complete difficult goals or assignments
  • Willingness to work with sensitive issues, including but not limited to:
  • Adult content
  • Religious and philosophically sensitive issues
  • Alcohol, tobacco, weapons and other potentially offensive products
  • Confident in using Microsoft Package (especially Excel)
  • Confident to work with large volumes of data Experience in Ecommerce industry
  • Google Ad word certification
  • Statistics background
  • Experience in ad relevance
  • Experience in ad quality
,

Keyskills :
operationswellsalesindustrydirectionmanagementstatisticskaizenhiringstaffingbarsopstrainingusinesscustomerservicedevelopment

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