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Job Location | Gurgaon, Delhi |
Education | Not Mentioned |
Salary | Not disclosed |
Industry | Call Centre / BPO / KPO |
Functional Area | ITES / BPO / KPO / LPO / Customer Service / Operations |
EmploymentType | Full-time |
understand Customer Queries and Respond to It Ensuring that all Queries/concerns are Answered. answers Their Questions in a Clear and Concise Manner Using Full Sentences Without Grammatical and Spelling Errors. guides the Customer to the Relevant Urls in the Client Web Site that Offer the Information They Seek, if Appropriate. respond to Customers in the Prescribed Format Given exhibits Promptness and Politeness Using the Appropriate Verbiage While Answering Customer Queries. responds to E-mails from the Customers to Take Their Orders, Answer Queries and Inquiries, Troubleshoot Problems, Provide Information and Handle Complaints Regarding the Organizations Products or Services. works Efficiently Towards Achieving the Sla Based On the Process Requirement and Meets the Specified Quality Standards maintains Data Confidentiality and Adheres to Security Norms Laid Out.
Keyskills :
Customer Handling Customer Care