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| Job Location | Gurgaon |
| Education | Post Graduation Not Required |
| Salary | INR |
| Industry | BPO / Call Centre / ITES |
| Functional Area | ITES , BPO , KPO , LPO , Customer Service , Operations |
| EmploymentType | Full-time |
Job Description: - Inbound Customer Service / Upselling. Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Roles & Responsibilities:- o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. o Clarify customer requirements; probe for and confirm understanding of requirements or problem. o Support customers across Telecommunication, Financial Services & Healthcare vertical. o Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Candidate Profile- o Any Graduate / Under-Graduate / drop out / pursuing Bachelors- any fresher can apply. o BE/Btech freshers are not eligible o Excellent verbal and written communication skills. o Flexible with 24/7 Environment. o Salary up to 20,000 & attractive Incentives amount. Additional Benefits- o Two-way A/C cabs. (Convergys was awarded for best in industry transport service). o Medical insurance worth 1 lakhs. o Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs o Gratuity o Education Assistance plan Annual entitlement of up to INR 24,000. o Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist: Shatabdi- 9999125122 Walk in with Below mentioned Address:- Address: Convergys Recruitment Center, Concentrix Recruitment Center: Address: Concentrix India, E - 2/10, Second floor,Malviya Nagar main market, Opposite Subway, nearest Metro- Malviya Nagar Gate no. 1 Mention Shatabdi on top of your Resume.
Keyskills :
voice international bpo customer support customer care call center communication skills customer service inbound Non Voice Bpo Fresher
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare,
technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.
Please refer to the Job description above