Escalation Handling Executive

Job Description

Urgent Hiring - Escalation Handling ExecutiveCompany: Silaris Informations Pvt LtdLocation: Greater Noida, SurajpurJob Summary:We are seeking an experienced and skilled Escalation Handling Executive.Candidate will have a strong background in managing and resolving complex customer complaints and escalations. The role requires excellent communication skills, both written and verbal, and the ability to work under pressure.Key Responsibilities:- Manage and resolve customer escalations via phone, email, and chat- Investigate and analyze complex customer complaints- Communicate effectively with customers, providing timely updates and resolutions- Develop and implement effective solutions to prevent future escalationsRequirements:- Graduate degree in any field- 5 years of experience in escalation handling or customer service- Excellent English communication skills (written and verbal)- Proficient in email etiquettesWhat We Offer:- Competitive salary (no bar for the right candidate)- Opportunities for career growth and development- Collaborative and dynamic work environment- Recognition and rewards for outstanding performanceInterested candidates whatsapp resume on hidden_mobile or email @hidden_emailNageshHR Manager

Keyskills :
customer escalationescalation managementescalation processescalations managementhandling customer queriesescalationscustomer escalation managementescalation resolution