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Customer Service Manager

0.00 to 10.00 Years   Gandhinagar, Gujarat   03 Sep, 2024
AGWAN MOTORS PRIVATE LIMITED
Job LocationGandhinagar, Gujarat
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

  • 1) Business Developnment
>Ensure all the service & repair of vehicle are as per TVSM standard operation procedures to gain customer satisfaction>To conduct promotional activities. To build & lead team to achieve Service Centre targets
  • 2) Operations
>Managing all workshop activities including, diagnosing faults, repairs & servicing of vehicles to standard, and reception activities, and delivery of the customer service process.>Random check up to ensure 6 QC gate is followed efficiently in the workshop for improving the percentage of First Time Right Repairs.>Managing & monitoring the AMCs and maintenance of the workshop equipment.>Ensuring 3S service center and the atmosphere is maintained clean & pleasant. >To conduct audit and maintain standards at the Service Centers. 3) Customer Centricity>Ensuring the customer complaints closure within the target lead time.>Monitor complaints raised through the Internal & call centre PSF, ensure all the complaints are closed within the target time.>Ensure the service team maintains the quality of operation from receiving the customer to delivery of the vehicle Job Type: Full-time Salary: 925,000.00 - 935,000.00 per month Benefits:
  • Health insurance
  • Provident Fund
Schedule:
  • Day shift
Supplemental pay types:
  • Commission pay
  • Overtime pay
  • Yearly bonus
Ability to commute/relocate:
  • Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
  • Bachelors (Preferred)
Experience:
  • total work (Preferred)
Language:
  • Gujarati (Preferred)
  • English (Preferred)
Speak with the employer91-XXXXXXXXXX

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