SRE Senior Observability Engineer

Job Description

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Key Responsibilities:
• Responsible for delivery of activities on the monitoring roadmap.
• Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
• Collaborate with operations & engineering teams, application developers, management and infrastructure teams to assess near- and long-term monitoring needs.
• Assist with driving monitoring and observability standards to improve the consumer experience of mission-critical applications, services, and business processes with a strong focus on the end-to-end journey.
• Keep an eye on the emerging observability tools, trends and methodologies, and continuously enhance our existing systems and processes.
• Manage AppDynamics/Elastic/Prometheus/Grafana to support custom metric delivery dashboards.
• Grow and evangelize the capabilities of the AppDynamics platform.
• Build a practice of performance and tracing using AppDynamics APM.
• Engineer solutions and establish standards for AppDynamics functional components and specifically agent deployments, including optimizations and application tuning and instrumentation per requirements.
• Adopt AppDynamics for usage on-premises with familiarity of Cloud IaaS and PaaS models.
• Architect a highly available and scalable Controller infrastructure with appropriate monitoring and alerting mechanisms.
• Seek opportunities through scripting automated deployments to reduce operational tasks.
• Seek opportunities for integration of AppDynamics with other monitoring tools.
• Test and implement AppDynamics Agents.
• Test and implement AppDynamics End User Experience Monitoring.
• Effectively communicate tool capabilities and processes to varying stakeholders.
• Assist in scheduling and hosting regular tool training sessions to better enable tool adoption and best practices.
• Provide input on improving the global operating model for monitoring and observability services.
• Continue evolving monitoring tooling toward a standards-based self-service automated platform.
• Participate in Blameless Incident Retrospectives and follow up on action items influenceable by observability.
• Work with application teams for Observability, automating monitoring and auto-remediation of known issues.
• Work with teams located across locations in Asia Pacific.
Skills and Experience:
• Previous experience defining, creating, and supporting monitoring dashboards.
• Experience working across departments evangelizing and communicating observability expertise and standards.
• Possess practical knowledge and appreciation of various aspects of distributed service design, including messaging protocols, caching strategies and autonomous software design practices.
• Experience with monitoring and observability solutions and methodologies including server and network performance, hardware, web synthetics, and application performance monitoring a plus.
• Experience with monitoring and observability tools and methodology of products such as; AppDynamics, Elasticsearch, Grafana, Prometheus.
• Solid understanding of performance metrics, KPI s, statistical calculations, machine learning, and correlation.
• Have extensive experience with metrics and logging libraries and aggregators, data analysis and visualization tools.
• 2+ years working with APM (ideally AppDynamics) in deployment for mission critical applications.
• Strong AppDynamics product knowledge, internals, product REST API and ability to develop AppDynamics Monitoring Extensions.
• 2+ years of Application Development Experience (Java) at an enterprise level is a strong plus.
• 2+ years of Experience with a range of architecture tech stacks including Java app servers, Web Servers, Golang, Kubernetes, OpenShift, PCF, AWS, Google Cloud.
• Ability to converse with application owners, architects, performance testers to pinpoint application performance bottlenecks via the monitoring & observability tools.
• Bachelor s or Master s degree in Computer Science, a related technical field that involves programming, or equivalent practical experience.
• Minimum of 10 years technology experience (preferably in the financial industry).
• Project Management experience.
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.
• Highly motivated, pro-active and capable of working under pressure without compromising development processes and productivity.
• Experience working with diverse stakeholders, including operations, application developers and performance testing.
• Strong, committed and reliable team player, able to take direction but also willing to contribute to discussions on design and strategy.
• Possess strong interpersonal and communication skills to be able to deal with and form good relationships with the business and other technology groups through day to day support and project work.
• Interest in financial technologies, new technology tools and the ability to learn.
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Keyskills :
professional development programsweb serversdata analysisservice designuser experiencesoftware designcomputer sciencemachine learning