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Senior Software Engineer - IT Service Management

5.00 to 10.00 Years   Delhi   08 Nov, 2022
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Develops relationships with external clients and organisations to assess their technology, support, and security needsProvides client assessments, and pitches IT equipment and service packages during meetings or presentationsOffers innovative solutions that meet clients needs while remaining cost effectiveManages projects by creating timelines, adhering to budgets, and assigning staff membersEstablishes client and sales goals, and tracks progress and other metricsMaintains relationships with technology, software, and security vendorsManages and assesses the performance of staff members who specialise in support, sales, and installationIdentifies staffing needs and works with human resources colleagues to pursue the hiring processSpecialises in IT needs and demands for a particular industry, such as academics, finance, or healthcareMaintains familiarity with current and upcoming IT equipment, services, and other developmentsCoordinates troubleshooting, support, and service for equipment and networks when necessaryUpholds a sense of customer service and measures client satisfactionAttends industry events and trade exhibitions to learn about cutting edge product releases and newsIT Service ManagerQUALIFICATIONSBachelors Degree in Computer Science or a Related FieldExperience with Computers and Networks, Experience with Customer Service, Management, Leadership, StaffingWritten and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.SOFT SKILLSExcellent communication skills, verbal as well as writtenPositive attitude with flexibility and maturity to work in a challenging client environmentAbility to drive project responsibilities in a dynamic and proactive mannerAbility to showcase three Mahindra RISE Pillars e.g. Accepting No Limits, Driving Positive Change and Alternative Thinking,

Keyskills :
sql serverjavasqlcustomer relations

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