Regulatory Liasioning Officer (RNO)

4.00 to 5.00 Years Delhi 01 Aug, 2022

Job Location	Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	Banking / Financial Services
Functional Area	Operations Management / Process Analysis
EmploymentType	Full-time

Job Description

Dear Candidate,Were Hiring for Regulatory Liasioning Officer (RNO)Roles & Responsibilities :-Regular interaction with the OBO- Fortnightly / Monthly meet. Ensure closure of cases by coordinating with Dealing officers. Reduction in Advisories. Coordinate /Organize Customer service meets involving RBI officials. Monthly meet with RH/CH to drive reduction in Escalations. Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions. Monitor implementation of Advisories / Awards received under the Banking Ombudsman scheme. Review all Level 2 and above complaints for adequacy before representation to the Internal Ombudsman. Review the trend of complaint received and conduct root cause with business units To ensure conduct of training and sync between all segments. Any branch or staff rejecting complaints or request to be approved by RNO and then it would travel to Internal Ombudsman for comments.To check the status of complaints referred on RNO IDs / letters To check status of complaint received and submitted through CMS on weekly basisRelationship building with the BO offices. Effetive close looping of cases received from RBIRegards,Team HR

Keyskills :
complaint handlingescalations managment

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Regulatory Liasioning Officer (RNO)

Job Description

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