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Payroll Service Delivery Manager

3.00 to 4.00 Years   Delhi   27 Apr, 2019
Microsoft
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • Relationship ManagementServe as Point of Contact (POC) for Controller Community within designated region
  • MS advocate for designated subs to the BPO vendor while setting and managing expectations for each local relationship
  • Participate in setting ongoing goals and objectives for the outsourced relationships
  • Identify and mitigate risk across outsourced relationships
  • Maintain open and effective communications with all clients
  • Customer Partner ExperienceSolicit feedback from internal and external business partners to manage gaps in service or missed expectations
  • Measure and use feedback to prioritize opportunities and continually add value to the business
  • Support issue management and escalations in designated region related to BPO provider and payroll critical issues
  • Support any issue resolution process that arise and bring it to closure
  • Foster an environment in which client needs and requirements are anticipated and met, reducing need for escalations between BPO provider and local sub
  • SPOC for Change requests and Change controls needed by Sub; ongoing with BPO provider
  • Service GovernanceRepresent the Payroll BPO Provider within local region
  • Identify regional opportunities to maximize and optimize global processes. Provide recommendations for continuous improvements
  • Support BPO performance through continuous process improvement
  • Provide actionable feedback between Sub and BPO provider for ongoing assessments of controls.
  • Improvements Focus
  • Project Support Role: Single Point of contact for both BPO and MS implementation teams during system integrations and implementation within region
  • Stabilization: Ongoing responsibility for stabilizing the new Global Payroll model, looking for every opportunity to impact effectiveness, increase efficiency and improve overall client satisfaction
  • BA/BS degree in Business, Finance, Accounting, Computer Science or Engineering
  • Excellent communication skills
  • Fluent in English, any other languages such as French, Hindi would be added advantage
  • Payroll and data analysis experience and knowledge
  • Advanced EXCEL user
  • Excellent relationship management skills and previous experience in managing client relationships
  • Capability and flexibility to meet customer demands
  • Ability to multitask and prioritize quickly with multiple requests
  • Ability to react quickly and professionally in high stress situations
  • International working experience (statuary, regulatory and cultural) and SAP software experience are a plus
  • Experience and understanding of shared service concepts, knowledge of financial transactional operations.
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Keyskills :
servicemanagementitilservicedeliverycommunicationskillsoperationssapfrenchprojectmanagementslaprocessimprovementlanguagespoclawsexpressionmultiple

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