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IT Service Owner

5.00 to 7.00 Years   Delhi   30 Nov, 2022
Nokia Solutions and Networks India Pvt Ltd
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Are you passionate about IT Service Operations and want to become our new CAS Service Owner As part of our team, you will:- Be responsible for the operational aspects of IT Services within your portfolio- Focus on service business continuity- Assure the fulfilment of agreed service performance levels (SLAs with the service provider)- Strive for continuous service improvement- Define the IT business service strategy, service design, service transition and service operation- Manage relationship, collaboration and service delivery with respective IT service providers and vendors.- Contribute solving business escalations impacting business performance and drive Root Cause Analysis (RCA) for incidents- Analyse and report deviations from SLA and proactively propose and drive improvement actions.- Monitor the total service cost- Work with Project Managers to ensure service requirements are captured, delivered and projects are transitioned to AMS providers- Monitor the service license usage and needs- Keep the Service Catalogue up to date as well as the IT service management tools- Ensure that asset & configuration management is handled properly with high standard quality- Manage the service documentation and keep it accurate- Build efficient communication towards the business stakeholders and within ITYour skills and experience You have:- Bachelors degree in IT engineering or equivalent- 5-7 years of experience in IT Service Management- Strong communication skills- English fluentIt would be nice if you also had:- ITIL certification- Understanding IT Platforms and IT Tool landscape- Experience in overseeing major outsourced services and managing the partnership- Knowledge of Business Performance Reporting and Analysis- Familiar with SOX controls- Ability to work with people across different regions,

Keyskills :
root cause analysisit service managementroot causeit servicesservice designservice levelsservice deliveryservice strategyproject managersservice providers

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