Customer Support-Escalation

Job Description

Responsibilities Be the frontline defender, monitoring social media channels for customer concerns. Ditch the script, creatively resolve escalated issues and de-escalate tense situations. Become a detective, gather information, identify root causes, and collaborate with internal teams for solutions. Be a wordsmith extraordinaire, crafting clear and empathetic responses that win hearts online. Stay ahead of the curve, monitor industry trends and identify potential issues before they erupt. Become a data ninja, analyze feedback to improve processes and enhance the customer journey. Were seeking a social media rockstar who: Thrives in a fast-paced, dynamic environment. Possesses exceptional communication and problem-solving skills. Navigates social media platforms like a pro. Maintains a cool head under pressure and stays calm in heated situations. Collaborates effectively with internal teams to deliver solutions. Salary: 35,000- 40,000 per month Benefits: Paid sick time Provident Fund Incentives based on performance Schedule:Rotational shift

Keyskills :
customer supporteasily adaptabletelecommunicationverbal communicationcustomer serviceescalation processcommunication skillswritten communicationemail support