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Customer Success Manager (Benelux)

2.00 to 5.00 Years   Delhi   04 Mar, 2021
Leadfeeder
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

As a Customer Success Manager you will:Onboard new Leadfeeder clients & help with implementation.Coach existing clients on their process and their tool stack.Work with a client base of ~200 clients on topics as diverse as renewals, integrations, marketing and sales strategies.Minimise churn in your client base.Drive expansion opportunities in your client base., Requirements

  • Have digital sales and marketing experience.
  • Have a good understanding of marketing analytics in general.
  • Experience working in a B2B SaaS environment.
  • You are a self-starter who defaults to trying to find a solution to a problem.
  • You are commercially minded and excited to search for expansion opportunities in your client base of ~200 clients; willing to show persistence in following up on expansion opportunities.
  • You have relevant work experience in Customer Success, Account management or similar customer-facing roles.
  • A healthy curiosity about technology - be interested to learn how the product works, how we could improve it as time passes.
  • Strong time management skills - you will be working with a client base of ~200 clients, so prioritisation is a must.
  • Strong presentation skills - this is a role that involves speaking to customers every single day, and our clients expect clear, concise support.
  • Strong verbal and written communication - customers can reach out to us via phone, email, support - we need to be performing at a consistently high level across all these mediums.
Must have
  • You are fluent in Dutch and English,
  • You are based in Europe.
Nice to have
  • Marketing experience of some form.
  • Fluency in an additional European language.
  • High volume sales experience.
  • Experience working with or using one of the major CRM integrations we use (Pipedrive, Salesforce, Dynamics, Hubspot especially)
  • Experience with reporting tools such as GDS.
  • Experience with API solutions
You are not expected to know everything right away, but you need to be seriously motivated to learn and have the right balance of knowledge and interests to enable you to flourish and grow in this role.

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingmusic makingfollowing updigital salesreporting toolstime management

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