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customer success executive

1.00 to 4.00 Years   Delhi   23 Nov, 2021
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaCustomer Service (Domestic),Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

customer success executive in new delhiCustomer Success ExecutiveJob Location - New DelhiResponsibilities

  • Provide technical support and ad-hoc training to customers who use companys product, replying to inbound queries.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Understand marketing best practices and articulate knowledge effectively
  • Support the daily work flow of client accounts for the Customer Success Managers
  • Troubleshoot and resolve client issues in a timely manner
  • Provide excellent communication via phone, email, video and direct contact
  • Embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosity
Qualifications
  • Tech savvy and eagerness to learn new technology and practices
  • 1-4 years of experience in product support or customer service
  • Strong on listening skills and empathy
  • Possess strong problem-solving, project management and analytical skills
  • Go-getter and proactive attitude
  • Have an analytical bent of mind, someone who is comfortable digging through data
  • Attention to detail with the ability to adjust priorities based on client needs
  • Excellent verbal and written communication skills
  • Experience with 3rd party digital platforms such as Google Analytics, Omniture, Mediamind, Doubleclick, Tableau, Salesforce, etc. a plus
  • Strong business acumen
  • Deep understanding of the needs of a growing business
  • Experience in fast paced and high growth companies
  • Thorough knowledge of (or eagerness to learn about) the company s products and their capabilities.
  • Ability to understand and explain complex concepts in simple terms.
  • Great interpersonal and relationship-building skills
skills customer support , Technical Support qualificationAny,

Keyskills :
product supportclient accountsgoogle analyticstechnical supportservice standardsproject managementwritten communicationcustomer satisfactioncompatibility testingvideoemailtableaudigging

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