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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 2.0 Lakh/Yr |
| Industry | PO / Call Center |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Profile: Customer Support Associate / Customer Care ExecutiveLocation: NoidaJob Type: Full Time (Rotational Shifts)- Different shift available from morning onwordsLast shift ends by 10 pmScope and PurposeThe job of a Customer Support Associate will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns within the defined scope of support. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.Key ResponsibilitiesResolve issues by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.To consult the supervisor in regards to any escalations.Attend all briefing and de-briefing sessions.Continuous upgrade on Clients processes and policiesContribute to team effort by accomplishing related results as neededTo complete and deliver any delegation that has been given from superiors.Skills and Knowledge Required12thPass / Under Graduate/ Graduate with good command over verbal English and HindiExcellent Communication Skills with 0 1 year of experience in an in-bound call centreGood command over verbal English and HindiFlexible to work for extra hours if there is a process requirementGood Team Player and eager to learn and growRemuneration : 12 000 k in hand + incentiveInterested candidate can call at 9555302784 call / Text / Whatsupor mail admin@msindia.net.inRegardsMragendra Singh9555302784
Keyskills :
bpoustomerservicecustomersupportinboundprocesscustomercareinboundtellecallinginboundvoiceprocessinboundcallcentervoicesupportcustomercareexecutivecustomerassistancecallcentercustomerassistance/support