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| Job Location | Delhi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | harma / Biotech |
| Functional Area | Customer Service (International)ERP / CRM |
| EmploymentType | Full-time |
Golden Job Opportunity for Experience candidateJob Profile:- CRM Executive-KEY SKILLS REQUIRED:-1. Language Skills - CRM Executive must be proficient in English speaking, reading and writing, and must be able to effectively handle all types of communication with the customers, verbal and written, in a highly courteous manner.2. Analytical thinking and Adaptive to Situation the CRM executive must have a great sense of understanding to analyze customers behavior and reaction to effectively deal with their issues and/or grievances. 3. Empathetic listener / Grievance Handling the CRM Executive is required to be highly empathetic, courteous and polite throughout all the conversations with the customers. He/she should be a good listener with a sharp presence of mind and must be able to handle any irate customer being soft spoken and empathetic.4. Relationship building The CRM Executive should possess great interpersonal skills and must be good in nurturing relationships with existing and new customers.5. Ability to work under pressure and multitasking the CRM Executive is expected to handle all incoming and outgoing calls with full zeal and enthusiasm, along with all written communication with customers through various online mediums and emails 6. Organizational skills The CRM Executive must have very orderly approach to work. He or she must be able to prioritize tasks with attention to detail, and must possess great time management skills. 7. Self-Motivated and a Team player the CRM Executive must be an individual performer and a team player. He/she is required to coordinate with all the departments to get all the necessary information which is required to provide better service and accurate information to the customers. He/she must be a self-motivator.8. Knowledge of Various Computer Software Applications i.e MS word, Excel and powerpoint to be able to draft necessary letters and emails and maintain customer data and reports in excel.MAJOR RESPONISIBILITIES:9. The CRM Executive is responsible to attend all the incoming phone calls and handle the customer.inquiries, including but not limited to:1. Queries seeking product information2. Complaints related to product qualityand/or delivery service3. Follow-up queries 4. Taking orders from customers who are not able to place their orders onlineor wish to place their orders over the phone5. Make outbound calls related to: taking customer orders, asking for feedback, suggestions and complaints. 6. Make follow up calls to customers until their issue is resolved and the customer is satisfied.7. Regularly check the companys emails and respond to them promptly with most accurate and updated information, and do regular follow ups regarding the same until the issue is resolved.8. Handle all social media queries (facebook, instagram, etc) by responding to in-boxed messages and comments.9. Maintain all customer data and feedback reports in excel and keep it up-to-date.Location: MayapuriSalary:- 18k- 25konly female Candidate Can ApplyInterested candidate can send their updated resume onhstforhiring@gmail.com.RegardsJaspreet kaur
Keyskills :
operationssalesadministrationustomerofficeservice