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Call Center Specialist

2.00 to 5.00 Years   Delhi   13 Aug, 2019
VisaHQ
Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryTravel / Tourism
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

  • Answer telephone calls and emails, and record orders with 100% accuracy.
  • Use problem-solving skills to handle difficult or irate clients in a professional manner.
  • Suggest alternatives to resolve customers complaints on priority basis.
  • Educate customers about what the company has to offer, increasing public awareness of various services.
  • Learn about organization s products and services, and keep up-to-date with any changes to them.
  • Convey customers feedback and suggestions to the supervisor in order to offer services that exceed customer expectations.
  • Take immediate measures to resolve customers problems, keeping company policies in view.
Requirements
  • Previous work experience with visas is a must;
  • Excellent verbal and written communication skills;
  • Solid computer skills;
  • Ability to multi-task, can do attitude;
  • Ability to learn and adapt quickly;
  • Advanced English;
Benefits
  • A great opportunity to work in a big and successful international company and to get wonderful work experience;
  • An optimal environment for your professional involvement and growth;
,

Keyskills :
ravel managementtraining programscall centercommunication skillsproblem solvingcomputer skills

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