Area Service Engineer

Job Description

Wondering what s within Beckman Coulter Diagnostics Take a closer look.At first glance, you ll see that for more than 80 years we ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we re working at the pace of change to improve patient lives with diagnostic tools that address the world s biggest health challenges.The Area Service Engineer for Beckman Coulter Diagnostics is responsible forInstalls and maintains instruments and systems in a laboratory environment. Delivers basic operational training at installation. Provide effective product and customer support. Ensures Preventive Maintenance (PM) & Modification (MOD) are performed in a timely manner. Seeks timely support for difficult product issues avoiding unnecessary down time.Performs timely reporting of his activities. Maintains excellent customer relationship, specifically with his/her directly assigned accounts. Adheres to field service policies procedures and standards. Maintain recommended spare parts for his product range. Ensures appropriate spare parts stock Travelling within the territory. Available to travel in short notice Coordinate with Channel Partner Team to manage instruments with Third Party Service. Responsible for Channel Partner Team service operation, Uptime management, Service Spares Management. Works within the defined processes and procedures with minimal expert support This position is part of the Service Department located in Delhi NCR region and will be Fully Remote . At Beckman Coulter Diagnostics our Vision is Relentlessly Reimagine Healthcare, One Diagnosis at a Time .You will be a part of the Service Team-North India and report to the State Service Manager responsible for Managing service professional handling the area of Delhi & Gurgaon region. If you thrive in a fast paced, passionate, and evolving environment with a challenging role and want to work to build a world-class Service provider and Healthcare organization read on.In this role, you will have the opportunity to:
• Grow along with a leading IVD segment organization
• Provide on-site support for our instruments which will lead to advancing healthcare and patient supports
• Provide immediate support to achieve client delight
• Ability to interact with our team of service professionals and other cross function which are very critical for the role.
• Coordinate with Channel Partner Team to manage instruments with Third Party Service.
• Responsible for Channel Partner Team service operation, Uptime management, Service Spares Management and Service Activity documentation.
The essential requirements of the job include:EducationGraduation- Electrical/Electronics/ Biomedical EngineeringExperience along with Background and functional Knowledge6-12 years experienced professional with background of working on High Throughput Hematology, Clinical Chemistry, and Immunoassay instruments.Good written and verbal communication. Able to communicate ideas effectively in an assertive manner. Able to communicate technical/ administrative matters effectively.Good understanding of Service documentation systems and business process flow.Demonstrates curiosity; can effectively identify common product related trends and solutionsComputer Proficiency - MS -Office, Teams, Networking and Interface, Ability to learn new tools or software as per the needIt would be a plus if you also possess previous experience in:Independently handling one or more product group (example Immunoassay Analyzer, Hematology Analyzer or Chemistry Analyzer) with timely expert support. Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives: ability to work in team environment. Handling team of technical associates at the time of need. Able to guide and mentor junior team members and gain followership Building strong Client RelationshipAt Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.When you join us, you ll also be joining Danaher s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
customer servicecommissioningfailure analysiscustomer retentionfocusdanaher business systemservice center operationsfield servicepeople skillsbusiness system