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Voice And Accent Trainer

5.00 to 10.00 Years   Coimbatore   19 Apr, 2020
DIPSONS CONSULTANCY SERVICES PRIVATE LIMITED
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

The company helps clients do business better by leveraging our industry - wide business experience, software expertise and comprehensive portfolio of services. It is the Coimbatore s first global IT Company. The company reorganized into two units in 2000 to streamline the business and operate more efficiently. Its core units now include. CRITERIA:

  • Experience: 1 5 yrs. as a V&A trainer
  • 5 working days. Saturday, Sunday fixed off.
  • Shift: Day shift. Job Type: Full - time
  • Age: 35 yrs. max.
  • Salary: 5.5LPA max.
  • Should train the candidates on American culture and accent neutralization.
  • If selected, then should undergo training for 2 - 3 months in our Coimbatore campus. Accommodation and transport (first and last) provided by the company.
  • Cab will not be provided during day shift.
  • Age limit maximum 35yrs. Both female and male.
  • Should have started the career as a voice process agent in any international BPO and moved into training as an accent trainer at least for 1yr (Mandatory on paper).
  • INTERVIEW ROUNDS: Kindly share the resume for the telephonic HR discussion. Only shortlisted candidates can attend the F2F interview.HR - TelephonicOperations round 1 - SkypeOperations round 2 SkypePresentation round F2FRESPONSIBILITIES:
    • Deliver sessions for new hires to enhance their communication skills, Liaise with managers to determine training needs and schedule training sessions
    • Prepare educational material such as Training content, training handouts, videos etc.
    • Conduct TNA to identify areas of improvement
    • Monitor employee performance and measure ROI
    • Conduct seminars, workshops, individual training sessions, class room training, online training and E learning.
    • Maintain attendance and other records
    • REQUIREMENTS
      • Excellent communication skills
      • Well versed in VNA training methodologies
      • Proven experience as corporate trainer
      • Ability to handle and schedule batches of 40 - 50 trainees
      • Ability to handle conversion of 90% and above
      • Ability to reduce the attrition in training
      • Prior experience from BPO or International voice and communication training.
      • Exposure to sales training.
      • Good knowledge of USA culture and UK culture
      • Good knowledge of latest training methodologies and techniques Excellent communication, presentation and public speaking skills
      • Organizational and time management abilities
      • Critical thinking and decision making Psychometric testing tools and usage of free online tools
      • Conduct Personality development courses
,

Keyskills :
voice processtesting tools psychometric testingcritical thinking international voiceamerican culture time managementsales traini

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