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Service Manager

8.00 to 12.00 Years   Coimbatore   04 Sep, 2024
REDEFINED CORP
Job LocationCoimbatore
EducationNot Mentioned
SalaryRs 5 - 12 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Job Description for Service ManagerExperience: 8 to 12 yearMarketing Domain Experience Must.Job Description for Service ManagerJob Specifications:Experience in a digital marketing is a must.Project management experience is a must.Experience in tools like JIRA, Zoho Sprints, Slack, Agilean, Trello, Asana, etc. is a good advantage.agile and PMP certification is an added advantage.Good communication, interpersonal and leadership skills are important.Project ManagementOn-time delivery of deliverables and schedule adherence of all tasks & subtasksOwnership for the quantity and quality of deliverables as defined in the scope of the engagementResponsible for the experience, skill and cost mix of the teamResponsible for the project P<eam FacilitationEnsuring team has all resources required to execute the responsibilityMonitoring and managing the performance of individual teammatesOwn administrative responsibility for resource availability, uptime and deliverablesManage the profitability of delivery in line with the planReportingSubmit periodic reports to the client as per the contract with the clientSubmit end-of-month billing statement/ invoice as applicable to the clientCustomer RelationshipAct as the single point of contact for the customer for any issue resolutionInvolve teammates as appropriate in customer communicationsIdentify all service recipients, beneficiaries and purchase points within the customersorganization and engage each one of them regularlyMaintain and upkeep a detailed map of the customers organizationIn case of escalations and anticipated issues, bring the stakeholders together to arrive at the solution

Keyskills :
asanaserviceproject managementtrellodigital marketingslack

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