Officer - Gold Loan

Job Description

• Daily/ Weekly /Monthly achievement of the targets set for gold loan, both in volume and value terms as established for the branch.
• Call/ visit eligible customers, pitch them about product and collect leads
• Do Out bound promotional activities for Gold Loan lead generation,
• Coordination with feet on streets, DSAs and BC points
• Ensure proper collection of 0-90 DPD cases in the branch,
• Ensure customers are educated about Gold Loan schemes/services offered by Ujjivan.
• Key focus on Out bond activities and generating leads from NTB and ETB customer pool
• Ensure Customer queries are dealt with promptly and accurately at field level
• Ensure smooth and prompt service from other partner channels to customers.
• Ensure compliance with lending guidelines, quality framework and audit requirements;
• Ensure that defaulting areas or negative area for gold loan need to be identified based on field observations
• Give constructive feedback on on-field and competitor activities
• Ensure all the necessary things like: availability of appraisers, loan related admin requirements etc. are in place
• To be up to date on all relevant circulars and all products/services offered in the Branch.

Keyskills :
goldcomputerverbalreadlanguageenglishperformancegoodfluencyloansimplepurposefulproductclearspeakusesabilityorientedregionallanguage.knowledgeknowledge.