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Customer Care Executive

0.00 to 4.00 Years   Coimbatore   01 Feb, 2021
Versa Drives Private Limited
Job LocationCoimbatore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Handling and resolving the complaint queries like Calls, E-Mails, Chats on the specific timeline
  • Fluency in Tamil, English, Hindi are must. If other languages are known( Telugu, Malayalam, Kannada, it is an added advantage.
  • A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
  • The only aim is to ensure customer satisfaction by fulfilling their requirements.
  • Should be confident in troubleshooting any such emerging queries and maintaining high standards.
  • Develops a strong relationship with their customers and generates trust with open and interactive communication.
  • Acquire and validate information and providing it to the customers with full efficiency.
  • Document or maintain records of each and every interactions with the customers for future evaluation.
  • Setting up customer accounts and provide relevant information to them.
  • Follow the procedure, guidelines provided and implement it while troubleshooting queries.
Required Candidate profileGood communication, customer service and relationship building skills.Teamworking skills.Organization and time management skills.Negotiation skills.Assertiveness and flexibility. Ability to be proactive and use your initiatives.Female Candidate is preferredLanguage know: Tamil, English, Hindi are must other language know is an added advantageThe ability to use standard software packages (eg. Microsoft Office). ,

Keyskills :
salescustomer relationstrusttime managementrecordsenglishrelationship buildingtamilkannadacustomer servicecustomer satisfactionhindisoftware packagescustomer carebillinginsurancesoftwarecaretelugu

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